Payment

Payment is normally required before a coaching session takes place or before written feedback begins.

Rescheduling

Sessions may be rescheduled, where possible, with at least 24 hours' notice. Late rescheduling requests will be accommodated where the diary allows.

Completed sessions

Refunds are not offered after a coaching session has taken place, or once substantial written feedback has been started or delivered.

Late arrivals and no-shows

Sessions begin and end at the scheduled time. Late arrivals do not extend the session. No-shows are treated as a completed session and are not refundable.

Exceptional circumstances

In genuine exceptional circumstances — such as illness, bereavement, or emergencies — please get in touch. Rescheduling will be offered wherever reasonably possible.